Frequently asked questions to help you buy a voucher, a gift box or an item - Mouratoglou Hotel & Resort
Are gift boxes sent immediately after purchase?
Your Mouratoglou Hotel & Resort gift box is sent immediately after purchase, directly in digital format. You thus benefit from the best rate and secure payment, directly with the establishment mouratoglou-gift.com.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce site mouratoglou-gift.com. For a complete experience, discover our establishment located in Biot, Provence-Alpes-Côte d'Azur, where you can enjoy a 700m² spa, two outdoor pools, a restaurant, and numerous sports and wellness activities.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on mouratoglou-gift.com.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order on mouratoglou-gift.com. The delivery can be made by email, by mail, or you can opt for in-store pickup according to your preferences.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different loved ones. Each box will be personalized according to your wishes, for a unique experience at the Mouratoglou Hotel & Resort mouratoglou-gift.com.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from the Mouratoglou Hotel & Resort, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and benefit from an immediate digital delivery. Take advantage of this opportunity to offer a unique experience to your loved ones at our establishment mouratoglou-gift.com.
How can I choose the amount for a gift card?
You can freely choose the amount for your gift card for the Mouratoglou Hotel & Resort. Simply select the desired amount from the options available on mouratoglou-gift.com.
How can I log in to my account?
To access your account on mouratoglou-gift.com, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page.
How can I empty my cart?
To empty your cart on mouratoglou-gift.com, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at once on mouratoglou-gift.com. All the selected boxes will be included in your order.
How do I remove a gift box from my cart?
To remove a gift box from your cart on mouratoglou-gift.com, simply click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To gift a Mouratoglou Hotel & Resort gift box, choose your box from our offers, add it to your cart, and customize it with a message before finalizing your order. You can opt for immediate digital delivery or choose a physical version. Enjoy advantageous rates and direct booking with the establishment at mouratoglou-gift.com.
Can we give a gift certificate and let the recipient choose the experience?
You can give a gift card to your loved ones and let them choose the experience. The recipient can choose from our special offers, such as a spa stay, a fine dining experience, or a session at the Mouratoglou Academy, on our website mouratoglou-gift.com.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the establishment's conditions. The gift boxes from Mouratoglou Hotel & Resort are valid for a reservation based on availability and the conditions specified at the time of purchase, on our website mouratoglou-gift.com.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours for a hassle-free experience at mouratoglou-gift.com.
Is the gift box customer service reachable by phone?
The customer service of mouratoglou-gift.com is reachable by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box. You can also email us or use our online form to get help.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on mouratoglou-gift.com. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the mouratoglou-gift.com gift boxes. The chat's opening hours are displayed on the contact page.
Is there a dedicated customer service for gift boxes?
The customer service team at mouratoglou-gift.com is at your disposal for any questions regarding the use of your gift box. You can reach us by phone, email, or through our online form to get help and personalized advice.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Mouratoglou Hotel & Resort gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your mouratoglou-gift.com experience.
Is spa access included in my gift box?
Access to the spa is included in some gift boxes, such as the Idyllic Escape which offers an 80-minute massage and a gourmet lunch. Check the details of your gift box to confirm the included services at mouratoglou-gift.com.
Does the recipient of a gift box have access to the same services as other customers?
As a recipient of a mouratoglou-gift.com gift box, you have access to the same services as other clients of our establishment, such as the 700m² spa, the two outdoor pools, the restaurant, and sports activities, subject to booking conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at the Mouratoglou Hotel & Resort mouratoglou-gift.com.
Is parking included in my gift box?
Parking is not included in the Mouratoglou Hotel & Resort gift boxes. Check the booking conditions to confirm this information on our site mouratoglou-gift.com.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes offered by mouratoglou-gift.com. To make the most of your stay, you can enjoy a delicious lunch or a refined dinner depending on the chosen offer.
Is special attention given to the recipient of a gift box?
The recipient of a Mouratoglou Hotel & Resort gift box can enjoy a unique experience, with access to the spa, pools, restaurant, and sports activities, according to the chosen terms. The establishment mouratoglou-gift.com pays special attention to ensure an exceptional stay.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at the Mouratoglou Hotel & Resort. Enjoy this gesture to start your stay beautifully at mouratoglou-gift.com.
Should we bring towels to the Spa?
Towels are provided upon your access to the spa at our establishment mouratoglou-gift.com.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes, available on mouratoglou-gift.com, offer unique experiences at the Mouratoglou Hotel & Resort, perfect for rewarding your teams.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. At mouratoglou-gift.com, you benefit from immediate delivery in digital format and secure payment, with the guarantee of getting the best rate.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases of mouratoglou-gift.com gift boxes, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Gift boxes for stays, spa treatments, sports experiences, or gourmet meals at the Mouratoglou Hotel & Resort in Biot are available to delight your employees, featuring a 700m² spa, two outdoor pools, a restaurant, and a multitude of sports and wellness activities at our establishment mouratoglou-gift.com.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the information associated with your mouratoglou-gift.com gift box.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account on mouratoglou-gift.com. This option is available after using your gift box in our establishment.
How can I contact the store?
For any questions regarding your gift box, you will find the necessary information on our site mouratoglou-gift.com, including opening hours and reservation conditions.
Is there a dress code for the gift box?
For your gift box at Mouratoglou Hotel & Resort, a smart casual outfit is recommended for the restaurant and common areas. For the spa, a swimsuit is required and robes are provided. Enjoy your mouratoglou-gift.com experience to the fullest.
From what age can I get a treatment?
The minimum age to enjoy a treatment at Mouratoglou Hotel & Resort is generally 16 years. You can enjoy our 700m2 spa and our wellness treatments during your stay at mouratoglou-gift.com.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the establishment. Recipients can choose their stay dates and book directly with the mouratoglou-gift.com gift box.
How can one access the hotel from the airport?
The Mouratoglou Hotel & Resort is located just 15 km from Nice Airport, providing easy access from the airport. Ideally situated in Sophia Antipolis and close to Cannes, our establishment offers you a unique experience in Provence-Alpes-Côte d'Azur.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is considered at our establishment mouratoglou-gift.com, which offers a 700m² spa, two outdoor pools, and various sports and wellness activities.
Are pets allowed in the establishment?
Pets are accepted at the Mouratoglou Hotel & Resort, provided that the establishment's conditions are respected. Enjoy a stay in the heart of nature in the forest of Biot, just 15 km from Nice Airport, with your four-legged companion at our resort mouratoglou-gift.com.
Where can I find the menus?
The menus of the Mouratoglou Hotel & Resort restaurant are available on our site mouratoglou-gift.com. You can view them directly on the detailed page of each gift box or on the partner establishment's website.
What are the hours of operation?
The operating hours of the Mouratoglou Hotel & Resort vary depending on the services. The spa, pools, and restaurants are accessible during specific time slots, which you can find directly on the mouratoglou-gift.com website.
Is there parking available near the establishment?
The Mouratoglou Hotel & Resort has a private parking for the comfort of its clients. Located in Sophia Antipolis, near Cannes and just 15 km from Nice Airport, the establishment offers easy access to the most beautiful landscapes of the French Riviera. Enjoy your stay in complete peace of mind with mouratoglou-gift.com.
What are the delivery methods for gift boxes/vouchers?
The Mouratoglou Hotel & Resort gift boxes are available in digital format for immediate delivery by email, or in physical format sent by mail. You can choose the delivery method that suits you best when making your purchase on mouratoglou-gift.com.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the establishment chosen, but you can opt for immediate digital delivery on mouratoglou-gift.com.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, spa treatments, meals, and sports activities at the Mouratoglou Hotel & Resort. These boxes allow you to enjoy the services of our establishment mouratoglou-gift.com.
Is the gift box available in physical format?
Our gift boxes are available in physical format, but you can also choose a digital version for immediate delivery on mouratoglou-gift.com.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for an unforgettable gifting experience at mouratoglou-gift.com.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital version. You can choose email delivery, which allows for immediate redemption, directly from our official store mouratoglou-gift.com.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on mouratoglou-gift.com. Shipping fees vary depending on the establishment's conditions.
Do you deliver gift boxes internationally?
We offer international shipping of our gift boxes from mouratoglou-gift.com. Shipping costs and delivery times vary depending on the destination, with immediate digital dispatch for direct and secure booking with our establishment.
What are the delivery times for gift boxes by mail?
The gift boxes from mouratoglou-gift.com are delivered within 2 to 5 business days by mail, depending on your location. You can also choose immediate digital delivery for quick use.
Is it possible to schedule a delivery date?
You can schedule the delivery date of your gift box during your order on mouratoglou-gift.com. Digital delivery is immediate and you benefit from the best rate by purchasing directly from the establishment.
Is express delivery available?
The delivery of your Mouratoglou Hotel & Resort gift box is immediate in digital version, for an experience without waiting. You thus benefit from the best rate directly from the establishment mouratoglou-gift.com.
How can I track my order?
You can track your order by logging into your account on our site mouratoglou-gift.com. The reservation conditions are specified at the time of purchase, and the lucky recipient can book their dates directly with the establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Delivery details are available during the order on mouratoglou-gift.com.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You will receive your Mouratoglou Hotel & Resort gift box directly at your home, ready to be given to your loved ones. At mouratoglou-gift.com, we are committed to providing you with a simple and quick shopping experience.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at the Mouratoglou Hotel & Resort, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions, with the possibility of enjoying our 700m2 spa, our outdoor pools, or our restaurant, at our establishment mouratoglou-gift.com.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the establishment mouratoglou-gift.com. You can enjoy your stay at our 13-hectare resort in Provence-Alpes-Côte d'Azur, with access to our 700m2 spa, two outdoor pools, a restaurant, and numerous sports and wellness activities.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the establishment mouratoglou-gift.com. You can enjoy various experiences, such as stays, spa treatments, restaurant meals, or sports activities, depending on your preferences and the available offer.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment mouratoglou-gift.com.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment mouratoglou-gift.com. You can enjoy our 700m² spa, our two outdoor pools, as well as our restaurant for an unforgettable stay.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of booking. Enjoy your experience at the Mouratoglou Hotel & Resort, where you can discover a 700m2 spa, outdoor pools, and numerous sports and wellness activities, at our establishment mouratoglou-gift.com.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible according to the reservation conditions of your gift box at the Mouratoglou Hotel & Resort. Take advantage of this flexibility to organize your wellness stay or your tennis experience at the best time for you, at mouratoglou-gift.com.
Can I convert my gift box into a gift card?
The mouratoglou-gift.com gift boxes cannot be converted into gift certificates. You can use them to book an experience at the Mouratoglou Hotel & Resort, such as a stay, a massage, or a tennis session.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers at mouratoglou-gift.com.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, including birthdays, weddings, or gatherings with friends. Browse our selection to find the perfect gift to give at mouratoglou-gift.com.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries. By purchasing directly on mouratoglou-gift.com, you benefit from the best rates and a secure payment, without commission.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes from mouratoglou-gift.com are the same as those offered by the establishment, such as stays, spa treatments, massages, and restaurant meals. Specific conditions are detailed during booking, ensuring an exceptional experience in Biot.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges, such as replacing a massage with a facial treatment, are possible depending on availability and the conditions of the establishment mouratoglou-gift.com.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for purchasing a gift box on mouratoglou-gift.com. Payment terms are specified during the order for a secure and direct process with the institution.
Is online payment secure?
Online payment on mouratoglou-gift.com is secure to ensure the protection of your banking data when purchasing your gift box.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available on mouratoglou-gift.com. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the Mouratoglou Hotel & Resort, but they are not specific to a single establishment. Each box allows you to enjoy an overnight stay, a meal, or an activity at our establishment mouratoglou-gift.com.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on mouratoglou-gift.com.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering on mouratoglou-gift.com. You thus benefit from an immediate digital delivery, with the best guaranteed rate directly from the establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases on mouratoglou-gift.com.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on mouratoglou-gift.com are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account on mouratoglou-gift.com, allowing you to easily track your purchases of gift boxes.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box online by credit card, PayPal, Apple Pay, or Google Pay. Enjoy competitive rates and secure payment directly on mouratoglou-gift.com.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase on mouratoglou-gift.com. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment mouratoglou-gift.com.
Can a promotional code be used?
You can use a promotional code when making a purchase on mouratoglou-gift.com. Check its validity and usage in the terms and conditions of our website.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box on our site mouratoglou-gift.com, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the institution.
Do you accept vacation checks?
We accept vacation checks for the purchase of gift boxes on mouratoglou-gift.com, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box to add a personal touch to your mouratoglou-gift.com gift.
Can we add options to your gift box offers?
The options available to customize your gift boxes vary depending on the offers. For example, you can choose the free amount for some gift cards, while other offers include specific services such as massages or meals. Discover our gift boxes on mouratoglou-gift.com.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging when purchasing your gift set on mouratoglou-gift.com to enhance your present.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can add a personalized message to your gift box to mark a special occasion like a birthday or a wedding. At mouratoglou-gift.com, we offer you the possibility to customize your gift to make it unique and memorable.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase on our website mouratoglou-gift.com.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. At mouratoglou-gift.com, we ensure that your experience is pleasant and hassle-free.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at mouratoglou-gift.com. The terms of use are specified at the time of purchase and guarantee a unique experience at our establishment in Provence-Alpes-Côte d'Azur.
Is it possible to exchange a gift box for another of equivalent or higher value?
Yes, it is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment mouratoglou-gift.com. The lucky recipient can book their dates at the establishment and enjoy this unique experience.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box purchased on mouratoglou-gift.com is non-exchangeable and non-refundable, as it is a service provision. Therefore, the right of withdrawal does not apply to this purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of our establishment mouratoglou-gift.com. You can book your dates directly with the establishment to enjoy your gift box.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment mouratoglou-gift.com.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale, which you can consult on the gift box description page at mouratoglou-gift.com.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their box before its expiration date, they unfortunately will no longer be able to enjoy it. We recommend checking the validity conditions at the time of purchase to know any possible extension options at mouratoglou-gift.com.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, a credit may be issued according to the specific conditions of the establishment mouratoglou-gift.com.
How can I redeem the cashback?
To use your savings, you will receive a gift card or voucher that you can use to book your stay dates, spa, or restaurant directly with the establishment mouratoglou-gift.com.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of the establishment mouratoglou-gift.com. You benefit from an immediate digital dispatch after your purchase, and the recipient can book their dates directly with the establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased on mouratoglou-gift.com are neither exchangeable nor refundable. Once the box is purchased, the beneficiary can book their dates at the establishment to enjoy their experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Check the available dates during your booking to fully enjoy your experience at the Mouratoglou Hotel & Resort mouratoglou-gift.com.
Is booking with a gift box subject to availability?
The reservation with a gift box from the Mouratoglou Hotel & Resort is subject to the establishment's availability. To fully enjoy your experience, we recommend booking your dates as early as possible at mouratoglou-gift.com.
I've lost my password to log into my account, what can I do?
To regain access to your account on mouratoglou-gift.com, click on the 'Forgot Password' link from the login page. You will then receive an email allowing you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number on it. This number is required to validate your reservation at Mouratoglou Hotel & Resort mouratoglou-gift.com.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment mouratoglou-gift.com. Enjoy access to our 700m2 spa, our two outdoor pools, and our numerous sports and wellness activities for an unforgettable stay on the French Riviera.
Can I use my gift box on holidays?
The use of your gift box at the Mouratoglou Hotel & Resort may vary depending on the establishment's availability. For holidays, it is recommended to check the specific conditions when booking your stay or service at mouratoglou-gift.com.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the establishment's availability. The gift boxes from mouratoglou-gift.com offer you the flexibility to choose your dates based on the available slots.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment mouratoglou-gift.com, which will offer you a 700m2 Spa, two outdoor pools, a restaurant, and a multitude of sports and wellness activities.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the availability conditions of the Mouratoglou Hotel & Resort in Biot. Take advantage of this opportunity to discover the unique universe of tennis and well-being at mouratoglou-gift.com.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible according to the establishment's conditions. Mouratoglou Hotel & Resort offers a unique experience in Provence-Alpes-Côte d'Azur with mouratoglou-gift.com.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment mouratoglou-gift.com.
Does my gift box cover the entire service?
Your mouratoglou-gift.com gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as extra treatments or sports activities, are at your expense. The establishment's conditions specify the details of each service.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified once issued, at mouratoglou-gift.com.
Can my gift box be used all at once?
Your Mouratoglou Hotel & Resort gift box can be used in one go. You can book your stay, spa, or restaurant dates directly with the establishment at mouratoglou-gift.com.
Is my gift box valid in multiple establishments of a group?
Your Mouratoglou Hotel & Resort gift box is valid for stays, spa treatments, restaurant meals, or sports activities at our establishment mouratoglou-gift.com.
Is my gift box valid in only one establishment?
Your gift box is valid for stays, spa treatments, restaurant meals, or sports activities at the Mouratoglou Hotel & Resort in Biot, located in Provence-Alpes-Côte d'Azur. Enjoy a 700m2 spa, two outdoor pools, and numerous wellness activities at our establishment mouratoglou-gift.com.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment mouratoglou-gift.com.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. You can book your stay or experience dates at the Mouratoglou Hotel & Resort according to your preferences. Fully enjoy this exceptional interlude offered by mouratoglou-gift.com.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box depending on the services chosen. The terms are indicated on your mouratoglou-gift.com gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Mouratoglou Hotel & Resort, you may be asked to present an ID to validate your reservation made with a mouratoglou-gift.com gift box.
Do you accept pets?
The presence of pets at Mouratoglou Hotel & Resort depends on the establishment's conditions. For a pleasant stay, we recommend checking this information directly when booking your mouratoglou-gift.com gift box.
How do I proceed with reserving my gift voucher?
To use your gift voucher, log in to your account on our website and follow the booking steps. The recipient can choose their stay dates and enjoy our 700m2 Spa, outdoor pools, restaurant, and sports and wellness activities at the Mouratoglou Hotel & Resort mouratoglou-gift.com.
Do I need to create a customer account to purchase a gift box?
You don't need to create a customer account to purchase a gift box on our site mouratoglou-gift.com. The order can be placed as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability at our establishment mouratoglou-gift.com.
What are the check-in and check-out times?
The arrival and departure times at Mouratoglou Hotel & Resort are specified when you book your gift box. You will be able to fully enjoy our 700m² spa, our two outdoor pools, and our numerous sports and wellness activities during your stay at mouratoglou-gift.com.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen offer. For example, the idyllic stopover includes access to the spa, an 80-minute massage, and a gourmet lunch. For the prestige stay, you will enjoy a duo treatment, a refined dinner, and a Thalgo gift set at mouratoglou-gift.com.
What is the difference between a gift box and a free amount voucher?
With a mouratoglou-gift.com gift box, you enjoy a predefined experience such as an overnight stay or a meal, while a free amount voucher allows you to freely choose a service from our offers, up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website mouratoglou-gift.com. You will find all the necessary details before making your purchase, including the reservation and usage terms of the offers.
How do I use a gift box during booking?
To use your gift box, book directly with the Mouratoglou Hotel & Resort by mentioning your unique code. The beneficiary can thus fully enjoy their stay, spa, restaurant or sports activity at our establishment mouratoglou-gift.com.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply specify the recipient's name during the order or change the recipient via your mouratoglou-gift.com account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the establishment mouratoglou-gift.com.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment mouratoglou-gift.com.
What is the validity period of a gift box?
The validity period of a Mouratoglou Hotel & Resort gift box is 1 to 3 years depending on the offer chosen. To fully enjoy this experience, the beneficiary can book their dates directly with the establishment at mouratoglou-gift.com.
Are children allowed?
Children are welcome at the Mouratoglou Hotel & Resort. Our establishment offers activities suitable for the whole family, as well as a spa and pools for family relaxation time. Enjoy an unforgettable stay with your loved ones at mouratoglou-gift.com.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the mouratoglou-gift.com gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of our establishment.
Is the spa access private?
Access to the spa at the Mouratoglou Hotel & Resort is included in some of our gift boxes, such as the Idyllic Escape or the Prestige Stay. You can enjoy a 700m2 wellness area with pools and massages, for a complete relaxation experience at mouratoglou-gift.com.
What types of gift boxes do you offer?
We offer gift boxes for stays at hotel-restaurants, wellness experiences, and sports activities at the Mouratoglou Hotel & Resort. You can give gift cards for stays, massages, restaurant meals, or tennis sessions at the Mouratoglou Academy. At mouratoglou-gift.com, you will find options for every taste and occasion.
Do you accept pets?
Pets are welcome at Mouratoglou Hotel & Resort, located in Biot, Provence-Alpes-Côte d'Azur. Our establishment mouratoglou-gift.com offers an ideal setting for family or friends getaways, with facilities adapted for everyone's well-being.